Refund Policy

1. Thank You for Choosing Our Products

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   Ship the Item Back: You are responsible for arranging and covering return shipping costs, unless the return is due to our error (e.g., incorrect item sent, defective product). Please keep the return tracking number for reference—we are not liable for lost or damaged return shipments.
   3. Refund & Exchange Details
   Refunds: Once we receive and inspect the returned item(s) (usually within 3–5 business days of delivery to our warehouse) and confirm they meet eligibility requirements, we will process your refund. Refunds will be issued to your original payment method, and processing times may vary by payment provider (typically 5–10 business days).
   Exchanges: If you want to exchange an item (e.g., for a different size or color), please specify your desired replacement in your return request. Exchanges depend on stock availability; if the requested item is out of stock, we will automatically process a refund instead.
   Fee Deductions: For returns driven by customer preference (e.g., change of mind), we may deduct a small restocking fee (up to 10% of the item’s purchase price) from the refund amount. No restocking fees apply to returns caused by our errors or defective products.

   We want you to be fully satisfied with your purchase, so we’ve outlined our return policy below to ensure a clear, smooth process:

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   1. Return Eligibility

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   Returns are accepted within 30 calendar days of delivery (confirmed via tracking information).

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   To qualify for a return, items must be in their original, unused condition—with all original packaging, tags, labels, and accessories intact (e.g., no signs of wear, damage, or modification).

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   Some items cannot be returned due to safety, hygiene, or custom-related reasons, including: personalized products, perishable goods, intimate apparel, and opened skincare or cosmetic items. A complete list of non-returnable items is available on each product’s individual page.

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   2. Return Process

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   Submit a Return Request: Before sending any items back, please contact our customer service team via [email/online form]. Be sure to include your order number, the name(s) of the item(s) you wish to return, and a brief reason for the return. We will review your request within 2 business days and provide a Return Authorization (RA) number if approved.

9. Prepare the Shipment: Pack eligible items securely (we recommend using the original packaging if possible) and clearly mark the RA number on the outer package. Note: Unauthorized returns (those without an RA number) may be rejected or experience delays.